Welcome to Shosshodana, an online platform dedicated to delivering natural, organic, and chemical-free food products across Bangladesh. By accessing or purchasing from our website (shosshodana.com), you agree to be bound by the following terms and conditions.

Please read them carefully before placing any orders.

1. Acceptance of Terms

By using this website, you confirm that you:

• Are at least 18 years old or using under parental supervision

• Agree to comply with all terms outlined below

• Consent to our privacy and return policies

2. Product Information

• We aim to provide accurate product descriptions, pricing, and images.

• Slight variations in product appearance, color, or packaging may occur due to manual processing or natural variation.

• All product prices are in Bangladeshi Taka (BDT) and inclusive of applicable VAT unless stated otherwise.

3. Orders & Delivery

• Orders are processed after full payment confirmation (except for COD).

• Delivery times may vary based on location and logistics conditions.

• Shosshodana is not responsible for delays caused by courier partners, weather, or natural events.

4. Payments

• We accept payments via: bKash, Nagad, Rocket, Bank Transfer, Credit/Debit Cards, and Cash on Delivery (where available).

• All transactions are processed securely via trusted gateways.

5. Cancellations & Refunds

• Orders can only be canceled before dispatch.

• If you receive a damaged or wrong product, please report within 3 days.

• Refunds are processed as per our Return & Refund Policy and may take 5–7 business days.

6. Product Availability

• All products are subject to availability. If an item is out of stock after your order is placed, we will notify you for refund or replacement.

7. User Account & Privacy

• You are responsible for maintaining confidentiality of your account and login information.

• All personal data is handled securely as per our Privacy Policy.

• We do not sell or misuse your personal information.

Prohibited Activities

Users must not:

• Use the site for fraudulent activities or fake orders

• Distribute viruses, malware, or spam

• Post false reviews or defamatory content

• Violate local or international laws while using the platform

9. Limitation of Liability

Shosshodana shall not be held liable for:

• Any indirect or incidental loss caused by the use or inability to use our website

• Delays or product unavailability due to third-party logistics

• Product misuse or allergic reactions (always read labels before use)

10. Site Modifications

Shosshodana reserves the right to update, modify, or remove any part of the website or its policies at any time without prior notice. Continued use of the site means acceptance of those changes.

11. Contact Information

For any questions or complaints regarding these terms, please contact:

Email: support@shosshodana.com
Phone: +8801670503688
Website: www.shosshodana.com